digital product policy
We developed our digital product policy to help you understand our commitment to you and your responsibilities when you purchase digital products from Oliver + S.
When you complete your order, we immediately provide you with a unique link to download your pattern. You can start the download from the sales receipt page on our website or through the email sent to the Bill To address you provide on your order.
This link will allow four download attempts of your file. After these four attempts, the link will expire.
It is your responsibility to promptly download and save the file to your computer. Once you have downloaded and saved your item, the safekeeping of that file is up to you. We provide you with the opportunity to download and save your file up to four times. We do not provide new download links for lost or accidentally deleted files after your four download attempts have been made.